VDIS20005 Module 5 Managing customer service

This module introduces customer service, providing tools to ensure legal compliance, continuous improvement, networking skills, community engagement, and stakeholder and government management. This is underpinned by ensuring a safe workplace, project management and business writing skills to ensure a seamless end to end service offering.

BSBCUS501 Manage quality customer service
BSBPMG522 Undertake project work
BSBWHS521 Ensure a safe workplace for a work area

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