VDIS20005 Module 5 Managing customer service
This module introduces customer service, providing tools to ensure legal compliance, continuous improvement, networking skills, community engagement, and stakeholder and government management. This is underpinned by ensuring a safe workplace, project management and business writing skills to ensure a seamless end to end service offering.
BSBCUS501 Manage quality customer service
BSBPMG522 Undertake project work
BSBWHS521 Ensure a safe workplace for a work area