Monthly Archives: August 2016

The Benevolent Society BSB51918 Diploma of Leadership and Management


Enrolment in this course is exclusive to employees of The Benevolent Society.


This qualification prepares individuals for roles where they will apply knowledge, practical skills and experience in leadership and management across a range of service industry contexts. Individuals at this level display initiative and judgement in planning, organising, implementing and monitoring their own workload and the workload of others. They use communication skills to support individuals and teams to meet organisational or enterprise requirements. Graduates will have learnt to plan, design, apply and evaluate solutions to unpredictable problems, and identify, analyse and synthesise information from a variety of sources.

The course consists of four (4) core and eight (8) elective units of competency selected within the packaging rules of this qualification. These units have been clustered into four modules. The complete set of packaging rules including the available units of competency can be found at: Virtu has designed this BSB51918 Diploma of Leadership and Management through consultations with industry and the Benevolent Society.

Pathways into the qualification
All learners who enrol into this course will be employees of the Benevolent Society that have been nominated to undertake the course.

Entry Requirements
To be eligible for this qualification, applicants must:
• Be over the age of 18
• Be employed by the Benevolent Society in a Management Role
• Have an appropriate level of Language, Literacy and Numeracy skills to complete the course

Pathways from the qualification
This qualification is nationally recognised and can only be delivered by a Registered Training Organisation (RTO) such as Virtu Business Institute that complies with the governing standards of quality control and quality training and assessment. Upon completion of the course assessments a successful student will be awarded a BSB51918 Diploma of Leadership and Management. Students who exit the training program without completing all assessments will be issued with a statement of attainment for those units in which they have demonstrated competency. Graduates with this qualification often occupy a managerial role and most often have a suitable title reflecting this role within most commercial sectors.

Course Duration
The course duration is 12 months or when all competencies are completed. Each module is to be delivered in a 3 Day intensive workshop followed by a 4 week period to complete assessable tasks. Learners may apply for RPL if they have pre-existing qualifications and experience.

Enrol Now
There are 2 simple steps to complete the application process;
Step 1. Click on the Enrol Now button and complete the online in Enrolment Form.
Step 2. Send the following support documents in digital format to
• Proof of Australian Citizenship, or
• ID Page of an Australian Passport, and also
• A copy of a current Australian drivers license

Module 1

VDIS20001 Module 1 Managing with impact
This module introduces the role of the Benevolent Society manager, key competencies in context, specifically the changing community sector environment, organisational performance requirements and culture. Leading and managing effective workplace relationships, the use of emotional intelligence, communication & influencing skills are underpinned by a coaching framework.

BSBLDR511 Develop and use emotional intelligence
BSBLDR513 Communicate with influence
BSBLDR502 Lead and manage effective workplace relationships

Module 4

VDIS20004 Module 4 Building talent & teams
This module explores the end to end human resources cycle from workforce planning, recruitment, performance management, learning & development and coaching. It addresses providing structured feedback in challenging circumstances ensuring individual and team effectiveness.

BSBHRM405 Support the recruitment, selection & induction of staff
BSBHRM512 Develop and manage the performance management process
BSBWOR502 Lead and manage team effectiveness

Module 5

VDIS20005 Module 5 Managing customer service
This module introduces customer service, providing tools to ensure legal compliance, continuous improvement, networking skills, community engagement, and stakeholder and government management. This is underpinned by ensuring a safe workplace, project management and business writing skills to ensure a seamless end to end service offering.

BSBCUS501 Manage quality customer service
BSBPMG522 Undertake project work
BSBWHS521 Ensure a safe workplace for a work area

Module 3

VDIS20003 Module 3 Managing for results
This module provides knowledge, tools and resources to manage budgets, use commercial acumen to deliver on financial plans and achieve performance outcomes. Risk management, health, safety and wellbeing are all addressed in a risk management context informing manager’s legal and reporting obligations.

BSBFIM501 Manage budgets and financial plans
BSBRSK501 Manage risk
BSBMGT517 Manage operational plan