Monthly Archives: August 2016
This qualification prepares individuals for roles where they will apply knowledge, practical skills and experience in leadership and management across a range of service industry contexts. Individuals at this level display initiative and judgement in planning, organising, implementing and monitoring their own workload and the workload of others. They use communication skills to support individuals and teams to meet organisational or enterprise requirements. Graduates will have learnt to plan, design, apply and evaluate solutions to unpredictable problems, and identify, analyse and synthesise information from a variety of sources.
The course consists of four (4) core and eight (8) elective units of competency selected within the packaging rules of this qualification. These units have been clustered into four modules. The complete set of packaging rules including the available units of competency can be found at: http://training.gov.au/Training/Details/BSB51918. Virtu has designed this BSB51918 Diploma of Leadership and Management through consultations with industry and the Benevolent Society.
Pathways into the qualification
Pathways from the qualification
This qualification is nationally recognised and can only be delivered by a Registered Training Organisation (RTO) such as Virtu Business Institute that complies with the governing standards of quality control and quality training and assessment. Upon completion of the course assessments a successful student will be awarded a BSB51918 Diploma of Leadership and Management. Students who exit the training program without completing all assessments will be issued with a statement of attainment for those units in which they have demonstrated competency. Graduates with this qualification often occupy a managerial role and most often have a suitable title reflecting this role within most commercial sectors.
VDIS20001 Module 1 Managing with impact
This module introduces the role of the Benevolent Society manager, key competencies in context, specifically the changing community sector environment, organisational performance requirements and culture. Leading and managing effective workplace relationships, the use of emotional intelligence, communication & influencing skills are underpinned by a coaching framework.
BSBLDR511 Develop and use emotional intelligence
VDIS20004 Module 4 Building talent & teams
This module explores the end to end human resources cycle from workforce planning, recruitment, performance management, learning & development and coaching. It addresses providing structured feedback in challenging circumstances ensuring individual and team effectiveness.
BSBHRM405 Support the recruitment, selection & induction of staff
VDIS20005 Module 5 Managing customer service
This module introduces customer service, providing tools to ensure legal compliance, continuous improvement, networking skills, community engagement, and stakeholder and government management. This is underpinned by ensuring a safe workplace, project management and business writing skills to ensure a seamless end to end service offering.
BSBCUS501 Manage quality customer service
VDIS20003 Module 3 Managing for results
This module provides knowledge, tools and resources to manage budgets, use commercial acumen to deliver on financial plans and achieve performance outcomes. Risk management, health, safety and wellbeing are all addressed in a risk management context informing manager’s legal and reporting obligations.
BSBFIM501 Manage budgets and financial plans