VDIS10089 Manage Quality Customer Service

Credit Points 15
This subject introduces the fundamentals of managing customer service and driving quality service delivery. Consumer
behaviour and the product promotion are discussed. Students are introduced to various approaches to monitoring customer service, measuring customer satisfaction and customer relationship management.
This subject describes the skills and knowledge required to develop strategies to manage organisational systems that
ensure products and services are delivered and maintained to standards agreed by the organisation.

Comments are closed.