CHC24015 Certificate II in Active Volunteering

Volunteering is a rewarding and stimulating engagement with community or even professional career that connects you to others. It offers the unique opportunity to utilise your existing skills and knowledge in an industry of interest, while helping and supporting others in need. Volunteering work is an excellent way to learn new skills, gain exposure to new industries, contribute to your community or potentially create a pathway into full time employment.

Virtu Institute has designed this qualification in consultation with Volunteering Services Australia. At the completion of this course you will have the necessary skills and knowledge required to be an entry level volunteer worker. At this level, you will work within clearly defined guidelines and under direct or regular supervision from a senior volunteer worker.

There are a number of different volunteering roles available depending on your areas of interest, experience and skills. These opportunities range from community welfare, special needs assistance, youth work, adult education and fund raising, just to name a few.

Pathways into the qualification
The qualification CHC24015 Certificate II in Active Volunteering is designed for those wishing to work in the role of a volunteer. It is recommended that people entering this qualification possess a skills set that can be applied to the volunteering area of interest.

Entry Requirements
To be eligible for the qualification applicants must:
• Be over the age of 18
• Have an appropriate level of Language, Literacy and Numeracy skills to complete the course

Pathways from the qualification
Students with CHC24015 Certificate II in Active Volunteering are able to work as a volunteer, at an entry level under direct or regular supervision, in a range of roles. The theoretical and practical content in this qualification supports learning for entry into further vocational training at a Certificate III level.

Course Duration
There are seven (7) units for the qualification; 4 core units and 3 elective units. The duration of the course depends on a student’s pre-existing qualifications and experience, a student’s full time or part time status and study commitment, and finally the pace at which the student studies. Our courses can be studied full-time or part time with the student deciding on their own study pace by enrolling in either one or two subjects per Term.

Normal duration is six (6) months full-time or one (1) year part-time. To achieve this qualification, students must complete at least twenty (20) hours of volunteer work.

It is expected that students will allow 10 hours (part time) to 20 hours (full time) per week for their classes, home and work study. The Virtu academic year is divided into 8 terms of study per year, with enrolments in January, February, April, May, July, August, October and November of each year.

Credit Transfer and RPL
Virtu Institute offers Recognition of Prior Learning (RPL) where a student’s existing skills and knowledge are matched against the requirements of the qualification. Additional information on our Credit Transfer and RPL process is available from the Virtu website.

Course Fees
Virtu Institute will charge students AUD$50 per credit point for each subject studied and payment is by credit card each term. As an example a 10 Credit Point subject will cost AUD$500. The total cost of the Certificate II is AUD$2,700 including the Volunteering Green Card taken in assessment mode

Apply Now:
In order for Virtu to determine that a prospective student is academically suited to undertake a particular course, there are 6 steps to complete the application process; Step 1- Start the Certificate II in Active Volunteering by
completing the Volunteering Green Card online. Follow this link, select and pay for the ‘Volunteering Green Card plus Certification’ at: (Completing the Volunteering Green Card successfully with supervised and assessed 20 hours of Volunteering experience successfully will give you competency in CHCVOL001 Being an active volunteer, Step 2 – Virtu Staff member will contact you for a face to face and/or Skype interview, Step 3 – Send to Virtu by email or upload to the Virtu website your Online Enrolment Form, agree to the Terms & Conditions of enrolment and upload your academic and personal documents, Step 4 – Virtu will send you a formal acceptance of your application, Step 5 – Successful applicants will inform Virtu of the payment method and/or apply for a Virtu scholarship, Step 6 – Virtu confirms enrolment, provides information on course commencement date and induction.
Unsuccessful applicants will be advised of the reasons why they have not been offered a place in the course, their right to appeal the decision, and information on how to access the appeals process.

Student Study Term 1

Credit Points 10
The Volunteering Green Card and Certification is comprised of three online modules: Getting Ready to Volunteer, Let’s Get Volunteering, and Being a Great Volunteer. At the completion of these modules volunteers will then be placed in a suitable volunteer role to complete 20 hours at which time assessment will take place.

Start the Certificate II in Active Volunteering by completing the Volunteering Green Card online. Follow this link, select and pay for the ‘Volunteering Green Card + Certification’ at


Student Study Term 2

VDIS10104 Participate in workplace health and safety
Credit Points 10
This subject focuses on the key aspects of safe work practices. The learner will be exposed to the key rights and responsibilities of both employers and workers. The subject makes the distinction between organisations engaging volunteers only and those engaging in a mix of paid and volunteer workers. Learners will explore the common workplace hazards, hazard identification and risk assessment. Learners will be required to demonstrate participation in safe work practices in a workplace.
Student Study Term 3

VDIS10105 Communicate in the workplace
Credit Points 10
This subject provides an introduction to the fundamentals of effective workplace communication. It focuses on the basic elements of effective communication including listening and conveying information. The unit addresses some key elements of completing workplace documentation such as workplace forms, writing and constructing emails. Additionally, students are introduced to the concept of diversity and how this impacts on communication and communication styles.
Student Study Term 1

VDIS10102 Work with diverse people
Credit Points 5
This subject provides the basic skills and knowledge that underpins working effectively with people from diverse backgrounds. Australian workplaces are comprised of diverse people from a range of backgrounds, holding many different beliefs.

The content will provide learners with the skills to reflect on their own beliefs as well as appreciate the beliefs of others. Learners will learn some of the fundamental skills of communicating with people from diverse backgrounds through gaining a deeper knowledge of diversity and its many forms.

Student Study Term 4

VDIS10106 Provide first point of contact
Credit Points 10
This subject provides an introduction to basic elements of initial service provision. The subject focuses on the initial or first contact with a service user or potential service user. The subject focuses on the greeting and explanation of services to a service user and the documentation that would need to be provided and completed. Learners will learn about different approaches to addressing specific needs of service users including those that present in an aggressive and/or distressed manner. Communicating with people with a cognitive impairment will also be addressed.
Student Study Term 5

VDIS10107 Develop and use emotional intelligence
Credit Points 10
This subject focuses on the concept of emotional intelligence and its importance in workplace performance. Exploring the various elements of emotional intelligence, students will learn to undertake meaningful reflection, manage their emotional responses to situations and develop emotional intelligence relating to others and conduct.
Student Study Term 6

VDIS10108 Provide first aid
Credit Points 5
This subject describes the skills and knowledge required to provide a first aid response to a casualty. The unit applies to all workers who may be required to provide a first aid response in a range of situations, including community and workplace settings. Students will learn how to respond to an emergency situation, apply appropriate first aid procedures, communicate details of the incident and reflect on the incident to evaluate personal performance.

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